Customer Service Contact:


+1(917)624-8522 (call or WhatsApp)

Monday - Friday, 8 am to 4 pm, EST


How long until I receive my order?

Please note that due to the made-to-order nature of each gown, dresses are delivered about three to eight weeks after your purchase. Items purchased during a sales event may take longer time for delivery.

Can I receive my order faster?

Some dresses are available for faster processing. You can select the shipping option offered for each dress at checkout.

Which shipping carrier do you use? 

Items are shipped worldwide with DHL Express.

What if I have a question about my order?

For any inquiries about your order, please email info@teutamatoshi.com

What is your return policy?

We kindly offer returns on "standard size" non-custom-size gowns. All custom pieces can only be exchanged for different pieces or store credit.

For all returns and exchanges, we have a seven-day policy. If you wish to return or exchange an item, please contact us as soon as possible, within seven days after your shipment arrives. All shipping charges are non-refundable.

All returns and exchanges require approval - kindly contact us via email at info@teutamatoshi.com

Any shipping costs related to returned products are not covered by Teuta Matoshi.

What is the difference between standard size and custom size?

Each Teuta Matoshi gown is made-to-order, including those in "standard sizes." Once you place an order, we will begin creating your gown in our atelier. 

Standard size gowns run small and are offered in our preset sizes (please refer to our size chart for details) from size 0 - 18. 

Our custom size service allows customers to input their exact sizes for a fit custom tailored to you.

Does it take longer if I order "custom size"?

Given the handmade nature of each Teuta Matoshi gown, standard sizing and custom size take the same amount of time. Orders are usually delivered in about two to six weeks from day of purchase depending on the selected shipping option during checkout.

Can I cancel an order?

Due to the handmade nature of each Teuta Matoshi gown, please contact us a soon as possible for a cancellation. Gift cards are non-refundable.

Where is the designer based?

Teuta Matoshi atelier is based in Prishtina, Kosovo. Learn more about the designer here.

 For all other inquiries, collaborations, press requests and wholesale inquiries please email:


For any other questions, please use the form below to write to us.