Frequently Asked Question


When can I expect my order to arrive?

Kindly be informed that each gown is crafted to order, thus it typically takes three to eight weeks for delivery after your purchase, inclusive of production time, delivery, handling, and any other necessary processing procedures. However, during high-volume sales events, there may be a delay in the delivery timeline.

Is there an option for expedited delivery of my order?

For those who require quicker processing, select dresses may be available with expedited shipping options. Simply choose the desired shipping option at checkout.

Which delivery service do you utilize?

Our products are dispatched globally via DHL Express courier service.

Are import taxes and duties included in the prices?

It is important to note that all orders may incur customs duties, which are dependent on the recipient's country of residence. These fees are not covered by Teuta Matoshi and will be collected by DHL upon the arrival of your order in customs. In order for your package to be released, it is necessary to pay any applicable customs duties.

How can I reach you about my order?

If you have questions about your order, the best way to reach us is by sending an email to We will respond to your inquiry as soon as possible.

What is the return policy?

At Teuta Matoshi, we offer both standard size and custom size dresses and other items. For standard size items, we accept returns within 7 days of delivery for unworn and unused products. All shipping charges are non-refundable and the initial shipping cost will not be included in the refund of the purchase price. Custom size and customized items are not eligible for returns or exchanges due to their made-to-order nature. However, if there are any issues with the craftsmanship or quality, please reach out to us and we will work to resolve the issue. Import taxes and duties are non-refundable and the responsibility of the recipient to pay at the time of delivery. For detailed information on our return policy, please visit our returns policy page.

What is the difference between standard and custom size?

At Teuta Matoshi, we take great pride in our made-to-order approach to crafting each and every gown we offer. Whether you choose one of our standard sizes or opt for our custom size service, we are dedicated to ensuring that your gown is not only beautiful, but also fits you perfectly. Our standard size gowns are designed to run small, and are available in a range of preset sizes from 0 to 18. For those seeking a truly personalized fit, our custom size option allows you to provide us with your exact measurements for a gown that is made just for you. At Teuta Matoshi, we are committed to delivering nothing less than the highest level of quality and craftsmanship in every gown we create.

Is there a delay in processing for "custom size" orders?

At Teuta Matoshi, we take pride in handcrafting each gown to perfection. The time it takes for both standard and custom size gowns to be delivered is approximately the same, with a range of three to eight weeks from the date of purchase. This delivery timeline may vary based on the shipping option selected at checkout.

Is it possible to cancel an order?

Due to the handmade nature of each Teuta Matoshi gown, please contact us a soon as possible to request a cancellation.

Where is the designer based?

The designer is based in Kosovo. You can learn more here.