We’re Here to Help

Whether you have questions about sizing, customization, shipping, your order, or anything else, our Customer Care team is happy to assist.

Before contacting us, you may find the answer you’re looking for in our Frequently Asked Questions. If you still need assistance, simply complete the contact form below or reach out using the contact information provided.

We aim to respond to all inquiries within 1 business day during our business hours, Monday through Friday.

Every Teuta Matoshi piece is handcrafted specifically for you at our atelier in Kosovo, and we’re here to help make your experience as seamless as possible—from your first question to the moment your dress arrives.

Before You Contact Us

You may find an immediate answer by visiting one of the following pages:

• Frequently Asked Questions
• Size Guide
• Shipping Policy
• Returns & Exchanges
• Privacy Policy